Return and Refund Policy
Welcome to NFC Biz, the website for the sale of NFC products worldwide. Our Return and Refund Policy outlines the terms and conditions for returning Products and requesting refunds through our Service. By making a purchase on NFC Biz, you agree to abide by this policy. If you do not agree with any part of this policy, please refrain from making purchases on our website.
Returns
1.1. Eligibility: We accept returns for Products under the following conditions:
- The Product is damaged or defective upon receipt.
- The Product does not match the description provided on our website.
- You received the wrong Product due to an error on our part.
1.2. Time Frame: To be eligible for a return, you must contact us within 4-5 working days of receiving the product. Any requests for returns made after this period may not be accepted.
1.3. Return Procedure:
- Contact our customer support team at info@nfc.spotlightgb.com to initiate the return process.
- Provide your order number, a clear description of the issue and photographic evidence.
- Once your return request is approved, we will provide you with instructions on how to return the Product.
1.4. Return Shipping: Depending on the circumstances, we may provide a prepaid shipping label for returning the Product. If not, you will be responsible for the return shipping costs.
Refunds
2.1. Eligibility: Refunds will be processed under the following conditions:
- Your return request is approved.
- The returned Product is received in the same condition as when it was delivered to you.
- Refunds will be issued to the original payment method used for the purchase.
2.2. Refund Processing Time: Once we receive and inspect the returned Product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 15 business days. Refunds may take additional time to appear on your credit card or account statement, depending on your payment provider.
Non-Returnable Items
Certain items may not be eligible for return or refund, including:
- Products that have been used or are not in their original condition.
- Products that are not in their original packaging.
- Customised or personalised Products.
Cancelation of Orders
4.1. Order Cancelation by Customer: You may request to cancel your order before it is shipped. Please contact our customer support team as soon as possible to request a cancellation. If the order has already been shipped, it will be treated as a return.
4.2. Order Cancelation by NFC Biz: We reserve the right to cancel any order for any reason, including but not limited to stock unavailability or pricing errors. If your order is cancelled, you will be notified, and any payment made will be refunded in full.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at info@nfc.spotlightgb.com.
By making a purchase on NFC Biz, you agree to comply with this Return and Refund Policy. If you do not agree with any part of this policy, please refrain from making purchases on our website.